SINEA · Family Plan

Support

Help with your account, family, membership, or data

Signing in

Use the same Google account previously connected to Family Plan. If sign-in fails, confirm that your browser allows pop-ups and third-party identity prompts, then try again. Never send your Google password to Family Plan support.

Family data and synchronization

Confirm that you are signed into the correct account and have joined the intended family. Changes made by another family member may take a short time to synchronize. If content is missing, include the affected family or user ID in your support email.

Memberships and payments

For a purchase issue, include the order reference and purchase date, but do not send complete payment-card information. When a family owner dissolves a family in the app, Family Plan also stops renewal of the Google Play subscription associated with that family. This does not automatically issue a refund, and membership access ends immediately with the family. Other app-store subscription changes must be managed through the store where the subscription was purchased.

Privacy and account deletion

Read our Privacy Policy for details about data handling. To permanently delete your Family Plan account and associated data, use the dedicated deletion page.

Delete your Family Plan account

Report a security concern

Email service@sinea.cn with “Family Plan Security” in the subject. Avoid including sensitive data beyond what is necessary to describe the issue.